Ritesh Sanghvi

About Ritesh Sanghvi

Current responsibilities Responsible for Managing Team, Business Escalations, Projects & BAU In effective manner • Supervising team to manage volumes, quality, client experience, deadlines. • Wholly responsible for approving invoices globally & managing data quality reports. • Managing business and vendor calls to resolve queries and issues • Actively engaged in automation of invoice processing (AIP) • Played key role in deployment of new payment tool in collaboration with IT. • Driving calls with Senior Management & Business • Publishing MI reports & stats to senior management Key Achievements: Instrumental in off shoring Market data administrator activities for UK, France and Switzerland regions with my current responsibilities which includes end to end process of Invoice Management (Invoice approvals), DAD declaration\'s, Pre-month and month end activities, Etc. Won Service Excellence award for Q2 2015 at GSC (Global Service Centre) Level. Travelled to London for knowledge & process transition Instrumental in off-shoring and stabilizing Germany business Managed business calls and communications efficiently Won Superstar award for Q2 2012 & Q4 2013 at Global Banking and Markets (GB & M) level Won Quality Star award for Q1 2011 & many more internal recognitions Key point of contact for Business, management and vendor for resolving issues & queries Basic and intermediate level certification from MDSL from MDM Core knowledge of Thomson Reuters, Bloomberg & Other Vendors. Key Strength: Comprehensive working knowledge on MDM (Market Data Manager) platform for invoice reconciliation, adding contracts, adding services, setting up of cost code, vendor interfaces etc Excellent knowledge on RPM (Request Procurement Manager), it is a web tool for procuring and canceling the market data services. Strong communication skills Good rapport with business and colleagues which helps in smooth workflow

Experience

1. Market Data Senior Analyst

   HSBC

   Apr 2014 — Present · Bengaluru, IN

   Process Champion – Market Data Administrator\\\\n\\\\nResponsible for training, coaching and mentoring new hires & cross training for existing staff for contingency\\\\nProvide appropriate and effective feedback to trainees and work closely with management to ensure smooth training and mentoring process\\\\nResolve business queries, manage issues and incidents by providing consultative support to onshore teams, publishing & driving calls with business & management\\\\nHandle new migrations and projects. Publish timely reports to management on status of various training conducted within the team\\\\nConduct regular quality checks to ensure nil or minimal issues are faced by business\\\\nEnsured regular engagements session/meetings with the business are arranged with all the stats and MI information\\\\nResponsible for seamless delivery of service in accordance with agreed PLA\\\\nResponsible for declaration & uploads for key vendors\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Symbiosis Centre for Distance Learning

   MBA in Finance, Finance

  2009 — 2011

• Sri Bhagawan Mahaveer Jain College

   Post Graduation in Finance (MBA), Finance

  2006 — 2009