Ritesh Ramachandran

About Ritesh Ramachandran

Senior Technology Program Manager with 20+ years leading global, cross-functional teams to deliver multi-million-dollar programs across Connected TV, IoT, digital marketing, and enterprise applications. Proven record launching flagship devices and platforms (e.g, Ring 2K camera, Alexa for enterprise) and driving regulatory initiatives (RBI e mandate) on time and within budget. PMP/CSM; expert in product launch strategy, Agile delivery, and stakeholder management. I specialize in orchestrating multidisciplinary teams—across Firmware, QA, Data Science, and AI Engineering—to deliver category-defining products like Ring, Fire TV, and Alexa.Core Competencies:Hardware/Software Lifecycle Management • Generative AI & Natural Language Processing (NLP) • Data Compliance & Regulatory Strategy • Cross-Functional Leadership • AWS AI ToolingKey Impact & Achievements:Alexa Enterprise Expansion: Spearheaded the delivery of Identity services to scale Alexa into high-growth enterprise verticals, including Hospitality, Healthcare, and Senior Living. This initiative provided personalized, secure voice experiences for guests and patients while streamlining property management and care provider workflows at scale.Alexa+ & Gen AI Innovation: Leading a specialized team of Data Scientists and Prompt Engineers to launch the communication features for Alexa+, the next-generation AI voice assistant. I built a custom monitoring ecosystem using AWS AI tools to analyze millions of customer utterances, enabling rapid root-cause identification and continuous quality improvement.Amazon Ring 2K Delivery: Directed the end-to-end firmware delivery for Ring’s first 2K resolution security camera with 24/7 recording. I pioneered a novel firmware-based fix for a critical PIR sensor hardware looping issue by aligning sensor experts, hardware designers, and firmware engineers to ensure a flawless device wake-up system.Global Compliance & Fire TV: Led the engineering effort to implement RBI e-Mandate data compliance for recurring payments in the Indian market. This allowed Fire TV to support app subscriptions while navigating complex financial regulations and ensuring data integrity for millions of users.I am passionate about building resilient systems that solve real-world problems. Let’s connect if you are interested in discussing the future of Ambient Intelligence or Program Management at scale.

Experience

1. Senior Technical Program Manager

   Amazon

   Aug 2020 — Present · Chennai, IN

   Delivered multiple Ring device launches (doorbells and cameras) meeting quality and launch milestones; unblocked the first 2K camera by orchestrating cross functional root cause analysis with Firmware and PIR Sensor teams.• Expanded Alexa identity for enterprise use cases (hospitality, healthcare, senior living) by working with Solutions and BD partners.• Drove RBI e-mandate and data localization compliance for Amazon Appstore, achieving readiness ahead of regulatory deadlines with zero customer impact.Directed program delivery for Alexa+ communications features; aligned product, engineering, and QA to reach general availability on schedule.

Education

• Indian Institute of Management Bangalore

  Executive General Management Programme - EGMP, Business Administration and Management, General

• University of Madras

  Bachelor of Engineering (B.E.), Electrical and Electronics Engineering

  1995 — 1999

Skills

• Pre-Sales
• Customer Engagement
• Program Delivery Management
• Agile Project Management
• Software Project Management
• Certified Scrum Master Csm
• Pmo
• Pmp
• Project Governance
• Business Analysis
• Global Delivery