Ritesh Puvvada

About Ritesh Puvvada

Actively seeking a challenging position in software engineering where I can leverage my technical proficiency, problem-solving skills, and passion for continuous learning. I thrive in dynamic environments that foster innovation and creativity in software development and telecommunications. My goal is to contribute to organizational success by driving growth, adapting to change, and exploring opportunities for development and innovation in this rapidly evolving field- Very good exposure to different development models - Waterfall, Scrum, Iterative, Agile- Good exposure to Bash, Dart, Golang, Java, JavaScript, Python, Rust, and TypeScript- Hands-on experience in Oracle, MySQL, SQL, Neo4j, and NoSQL databases like Mongo DB- Experience in working with different IDEs Android Studio, Atom, GoLand, IntelliJ IDEA, Jupyter, PyCharm, Tizen Studio, Visual Studio Code, Visual Studio, and WebStorm- Hands-on experience working with different Cloud technologies and hosting platforms AWS, Azure, Cloudflare, Google Cloud, Heroku, Netlify, and Vercel- Experience in working with different technologies Angular, Bootstrap, BMC Remedy, Docker, Express JS, Flask, Kubernetes, Next JS, Node, OAuth, React, Supabase, and Terraform. I have achieved significant milestones, notably reducing average resolution time by 15% within BMC Remedy ITSM through innovative strategies. Managing up to 10 daily requests as the main point of contact, I ensured an exceptional response time of less than 30 minutes, enhancing customer satisfaction and ensuring operational continuity. By identifying and addressing root causes, I successfully decreased recurring issues by 20%, collaborating closely with development teams to optimize tool performance and customization. These experiences have not only improved my technical expertise in IT service management and customer support but also emphasized my dedication to implementing effective solutions in dynamic environments.

Experience

1. Software Engineer

   Ericsson

   Dec 2023 — Present · Gurugram, IN

   Designed scalable backend workflows using WebMethods Integration Server and API Gateway, enabling secure, high-throughput data exchange across 10+ tools for 200+ customer environments with minimal failure overhead and fault recovery mechanisms.• Developed custom pub-sub logic and automated queue provisioning for Universal Messaging Server, reducing average message latency by 35%, improving throughput, and enabling fault-tolerant handling for client-specific asynchronous pipelines.• Monitored real-time telemetry using ELK Stack, implementing anomaly detection rules and log correlation techniques to maintain 99.99% uptime across distributed systems, ensuring predictive diagnostics and SLA compliance.• Led GCP (V2M) migration for 100+ backend servers, optimizing asynchronous messaging and automating infrastructure services using Terraform, IAM policy enforcement, load balancer configuration, and scalable deployment orchestration

Education

• Vellore Institute of Technology

  Bachelor's degree

  2019 — 2023