Ritesh Pase

About Ritesh Pase

PRODUCT MANAGEMENT*Define the user experience for customers for package movement between order placement and delivery*Conceptualize solutions that synergize operations and technology for superior customer interaction with an e-commerce environment*Enable customer functionality to alleviate customers’ anxiety with respect to status of their orders*Create and implement solutions that allow customers to define the specifications of their delivery in partnership with tech and operations teams both internally and externally* Identification of opportunities to use technology as a business enabler and translate them into scalable and sustainable solutions * Driving tech. development leveraging concepts of ops. research and machine learning in a multi variable environment for business decision making * Ensuring the best customer experience through an intuitive and interactive interface * Managing customer facing tech. products by defining key objectives of the product and defining feature set of the product * Working closely with tech. teams to build data analytics platforms to enable measurement of key metrics, multi variate analysis of the underlying factors and identification of patterns for defect reductionPEOPLE MANAGEMENT * Building, mentoring and managing a team of business managers that devise and drive implementation of solutions in a highly dynamic area of technology and ops. overlap * Mgmt. of worldwide stakeholders by understanding the requirements in context of a market, devising and delivering solutions to cater to these requirements * One of the key recruitment leaders in the operations execution and strategy domain

Experience

1. Head, Global Service Desk, Ops Tech Solutions

   Amazon

   Jul 2024 — Present · Seattle, WA, US

Education

• Fr. Conceicao Rodrigues Institute of Technology

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2001 — 2005

• Indian Institute of Management Ahmedabad

  Post-Graduate Programme in Management (PGP), Management

  2007 — 2009

• KET's VG Vaze college of science, arts and commerce

  HSC, Science

  1999 — 2001

Skills

• Supply Chain Management
• Logistics
• Transportation
• Business Analytics
• Operations Management
• Data Analysis
• Strategy
• Business Strategy
• Sourcing
• Team Management
• Product Development
• Product Management
• Program Management
• Supply Chain
• Management
• Business Analysis
• Competitive Analysis
• Analytics