Ritesh Pandey
Senior Manager @Axis Max Life Insurance Limited
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WORK HISTORY
Senior Manager @Axis Max Life Insurance Limited
Gurugram, IN
I am in the Renewals department and taking care of Payment experience of the customer while making the renewal payments onetime & auto-debit ( mandate registration). I am involved in client onboarding,Agreement closures, Client relationship handling BRD writing and Payment Gateway Integrations, UAT testing, Website payment journey issues & transformation suggestion thus leading to improvement of NPS scores. Handling escalations and bring in new business initiatives. I also manage Payment orchestration platform at AMLI to bring in efficiency in payment processing.
EDUCATION
Birla Institute of Management Technology (BIMTECH)
PGDM, Retail Management
Motivational Pathway
Bachelor of Technology (B.Tech.), Electronics and Communication Engineering
Priyadarshini College of Computer Sciences
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
SKILLS
ABOUT RITESH PANDEY
13 years experience in Payment Gateways with 6 years in International Payment gateways. Experience in Offline & Online payments. Experience in implementing UPI, Digital Wallet, Cards,NetBanking,POS/QR payment. Setting up of Auto Debit, e-nach,AepsMerchant Onboarding; Fraud & Risk & Decision Manager tool Management SMS Gateway;Email Integration;Product management;PG Success Rate improvement, Payment Orchestration Rule Management
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