Ritesh Mishra
Senior Consultant - Salesforce at Globant
- Role
- Senior Salesforce Consultant at Globant
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ritesh Mishra
Technical SME for Salesforce Service Cloud and ITSM solution, designs solutions for Salesforce Service Cloud and ITSM projects, configure and resolves configuration issues on product implementation, addresses customer functional and technical questions as a SME for Service Cloud and ITSM solution. Solution showcase, documentation of user stories for business requirements, story grooming sections with customer product owner, develop complex stories solution and leads solution showcase sessions to get real time feedback and readjust solution as needed. Support customer UAT and production Go-Live. Lead and mentor Jr. resources during the project deliverables and provides training to internal teams / New Hire to scale himself. collaborates with project Engagement Manager for project success, which includes solutioning, project timelines and escalations, issues and RISKS.
Experience
Senior Salesforce Consultant
Sep 2024 — Present · Pune, IN
Education
K.J Somaiya College of Arts and Commerce
Bachelor's Degree, Mass Communication/Media Studies
2010 — 2013
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Management
- Training
- Photoshop
- Leadership
- Research
- Microsoft Word
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