Ritesh Menaria

About Ritesh Menaria

Manager, Information Development, Development and PRINCE2 certified Project Management professional with a demonstrated history of working in the software industry. Experienced in handling the team, Content Strategy, Technical Writing, Business Analyst, Project Management. Expert in Software Product Documentation, DITA, XML, Content Management Systems (CMS) and JIRA.

Experience

1. Manager, Technical Writing Mgmt

   ServiceNow

   Nov 2022 — Present · Hyderabad, IN

   Managing a team of Senior and Staff Technical Writers• Delivering the product documentation for the product line/workflows. Delivering the product content for family and store releases. • Mentoring subordinate managers or staff members to meet schedules or resolve technical or operational problems• Motivating and managing employees and first-level managers to achieve outstanding technical and business outcomes• Setting the Objective and Key Results (OKRs) for the team/product line/workflows• Developing and maintaining relationships / partnerships with customers, suppliers, peers, partners and direct reports to develop collaborative plans and execute on projects• Providing project management guidance and administer multiple projects. Develop and administer budgets, schedules and performance standards• Defining and executing the overall business and people strategy in working with the senior leadership team• Driving the innovation in line with business requirements• Engaging with stakeholders to develop integrated departmental strategies, goals and objectives, to be consistent with the Enterprise as well as Product, Engineering and Technology strategy• Providing periodic updates to executive management in the form of progress reports, project summaries, and other related documents. Coordinating and communicating regularly with experts in the organizations around the world

Education

• Symbiosis Institute of Management Studies

  Master of Business Administration (M.B.A.), Finance and Financial Management Services

  2005 — 2007

• PEOPLECERT

  PRINCE2 Practitioner, Project Management

• Madurai Kamaraj University

  Master of Business Administration (M.B.A.) - Finance, Finance and Financial Management Services

  2009 — 2011

• Mohanlal Sukhadia University

  Bachelor’s Degree, Business/Commerce, General

  1994 — 1997

Skills

• Cms
• Customer Service
• Project Management
• Microsoft Office
• Jira
• Microsoft Excel
• Business Analysis
• Microsoft Word
• Prince Practitioner
• Oxygen Xml Editor
• Technical Writing
• Team Management
• Technical Documentation
• Captivate
• Requirements Gathering
• Prince2
• Dita Xml
• Finance
• Agile Methodologies
• Leadership
• Tortoise Svn