Ritesh Kumar Prajapati
Software Engineer | Software/ Production/ Application Support | Hands-on with Java Apps, API & Robotics Systems | RCA Expert & Incident Manager | Analyst
- Role
- Cac Engineer at GreyOrange
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Ritesh Kumar Prajapati
Hi, I\'m Ritesh — a Support Engineer with 2.5+ years of hands-on experience ensuring Java-based applications, APIs and Robotics Systems run smoothly, reliably, and with minimal downtime. I specialize in solving the kinds of real-time problems that keep users happy, systems stable, and teams on track. In my previous companies, I’ve been the go-to person for production support, incident resolution, and root cause analysis (RCA). Whether it\'s jumping into a Sev-1 incident at 2 AM or collaborating with developers, testers, and infra teams to trace and resolve issues — I bring calm, clarity, and speed to critical situations. 🧠 What I bring to the table: Deep knowledge of Java applications, REST APIs & Robotics automated warehouse systems. Proven ability to diagnose and resolve critical incidents under pressure. Strong command over tools like Grafana, JIRA, ServiceNow, Zendesk, and Postman. Passion for preventing recurrence through RCA & documentation. Track record of meeting SLAs and ensuring zero client escalations. Highlights & Recognition: Awarded the “Star Performer of the Team” for exceptional ownership and impact. Awarded the \"Rising Star Award\" for being the most efficient employee and a good product knowledge holder. Honored with the DXC Recognition Award for managing multiple production issues seamlessly. Played a key role in reducing incident resolution time by 30% through better monitoring and automation inputs. Beyond tools and tickets, what drives me is problem-solving at its core — the challenge of untangling technical knots and making sure end users never feel the friction behind the scenes. Open to new opportunities and ready to join immediately — let’s connect if you\'re looking for someone who thrives in pressure situations and brings stability to your tech stack.
Experience
Cac Engineer
Sep 2024 — Present · Gurugram, IN
Education
Guru Teg Bahadur Institute of Technology
Bachelor of Technology - BTech
2019 — 2022
Swami Vivekananda Subharti University, Meerut
MBA
2022 — 2024
GB Pant Institute Of Technology
Diploma
2016 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.