Ritesh Kumar
Consultant Specialist
- Role
- Consultant Specialist at 汇丰
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritesh Kumar
With over two decades of experience in the telecommunications and customer engagement domain, I bring a deep understanding of voice infrastructure, workforce optimization, and analytics solutions—particularly with Verint, NICE, and Nortel platforms.Throughout my career, I have led and supported complex implementations, upgrades, and integrations of enterprise-grade voice and recording systems. My hands-on expertise spans across system architecture, troubleshooting, and performance optimization, ensuring seamless operations and compliance for mission-critical environments. I take pride in delivering solutions that enhance operational efficiency and customer experience.In my current role as Senior Specialist - Professional Services, I collaborate closely with cross-functional teams and clients to deliver tailored solutions that align with business goals. My ability to adapt to evolving technologies and drive continuous improvement has consistently contributed to successful project outcomes and long-term client satisfaction.
Experience
Consultant Specialist
Oct 2025 — Present · Hyderabad, IN
Education
Sikkim Manipal Institute of Technology - SMU
PGDBA, Operation
2010 — 2011
Skills
- Voip
- Avaya
- H.323
- Telephony
- Sip
- Contact Centers
- Sccp
- Telecommunications
- Isdn
- Unified Communications
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