Ritesh Kothare
MBA | Amity University, Noida
- Role
- Senior Technical Support Associate at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ritesh Kothare
MBA graduate in Business Analytics with professional experience in technical support…
Experience
Senior Technical Support Associate
Feb 2025 — Present · Hyderabad, IN
Expert Level Troubleshooting & Complex Issue Resolution: Consistently resolved escalated Tier technical issues, reducing average resolution time by 90% and improving customer satisfaction scores.Proactive Knowledge Management & Team Mentorship: Developed and maintained comprehensive technical documentation, training materials, and knowledge base articles, significantly enhancing team efficiency and reducing onboarding time for new hires.Customer-Centric Support & Communication Excellence: Maintained a 92% customer satisfaction rating through clear, concise communication and timely resolution of critical technical problems across diverse client platforms.Root Cause Analysis & System Optimization: Conducted in-depth root cause analysis for recurring technical issues, implementing permanent solutions and contributing to a 88% reduction in system downtime.
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