Ritesh Jain

About Ritesh Jain

PMP-certified Program Manager and seasoned delivery leader with 18+ years of IT experience, specializing in large-scale ERP/CRM digital transformations. Proven ability to lead global project deliveries, manage cross-functional teams, and drive robust program governance. Expertise in managing budgets, resources, and executive stakeholder relationships to ensure operational excellence and high customer satisfaction. Adept at pre-sales activities, client negotiations, and delivering strategic presentations to executive leadership. Successfully delivered complex ERP implementations for international customers, consistently exceeding revenue goals and driving customer satisfaction. Focused on aligning technology initiatives with business objectives and fostering a collaborative environment for seamless program execution. Experience spans across diverse industries and global regions. Expertise in MS Dynamics Finance and Operations (D365 F&O) all Modules,CRM Applications and Azure DevOps.Skills:Program Management, Project Management, ERP/CRM Implementations, Digital Transformation, Global Delivery, Stakeholder Management, Budget Management, Resource Allocation, Cross-Functional Team Leadership, Pre-Sales, Client Negotiations, Executive Reporting, Program Governance, MS Dynamics 365 F&O, Azure DevOps, Solution Architecture, Requirements Gathering, Fit-Gap Analysis, Testing, Go-Live Support, Risk Management, Escalation Management, Vendor Management, Consulting, Strategic PlanningProject Leadership: PMP and Certified Scrum Master (CSM) with strong experience implementing Agile frameworks and managing PMO activities.Global Experience: Successfully delivered projects with onsite engagements in Europe, UK, USA, Mexico, New Zealand, Denmark, and Australia.Technical Toolkit:Platforms: Dynamics 365 Finance and Operation, Supply Chain,Navision, ServiceNow, Remedy on Demand.Tools: MS Project, Visio, Visual Studio Team Services (VSTS), MS Test Manager.Certifications: PMP, CSM, ITIL V3, Microsoft Certified Professional (D365 Sales, Trade & Logistics, MS CRM Applications).IT Service Management: Extensive background in Incident, Problem, and Change Management (ITIL V3) for large-scale infrastructure projects, specifically within Life Sciences.

Experience

1. Solution Architect and Delivery Manager, Program Manager

   DXC Technology

   Jan 2024 — Present · Pune, IN

   D365 Finance, SCM, Annata - solution expert and Delivery Manager, Program Manager

Education

• Icfai Business School ,Bangalore, India

  MBA, MARKETING

  2006 — 2008

• University of Rajasthan

  B.E., Computer Science

  2001 — 2005

Skills

• Software Development Life Cycle (Sdlc)
• Business Process
• Erp
• Incident Management
• Microsoft Dynamics Nav
• Itil V3 Foundations Certified
• Testing
• Pmo
• Vsts
• Data Migration
• Microsoft Dynamics Erp
• Requirements Analysis
• Microsoft Dynamics Crm
• Microsoft Dynamics Ax
• Gap Analysis
• Business Intelligence
• Navision
• Microsoft Test Manager
• Team Management
• Microsoft Dynamics
• Change Management
• Process Consulting
• Requirements Gathering
• Project Management
• Project Management Body of Knowledge (Pmbok)
• Pre-Sales
• Software Project Management
• Crm
• Itil
• Microsoft Crm
• Management
• Enterprise Resource Planning (Erp)
• Service Now
• Remedy on Demand as a Change Management
• Consulting
• Ms Crm 2011
• Business Analysis
• Axapta