Ritesh Dhumal

About Ritesh Dhumal

Thanks for visiting.*Currently working as Senior System Engineer at Infosys…

Experience

1. Senior System Engineer

   Infosys

   Feb 2022 — Present · Pune, IN

   Role- Azure Cloud Administrator Responsibilities-Monitor, manage, and prioritize service tickets as per client policies.Configure and manage Azure Virtual Machines (VMs) in various environments.Restoration of VM’s to last restoration point in case of crash. Responsible for managing the service requests for server provisioning and decommissioning.Re-sizing VMs and Disk Expansion in Windows and Linux VMs through Azure Portal.Experience on Azure storage accounts management. Good knowledge on Azure Storage Replication – LRS, ZRS, GRS, RA-GRS.Responsibilities for setup traffic manager for some of the critical application.Working with VM Scale set and Availability sets and Availability zones.Implementing Azure Site Recovery to achieve Business continuity during disaster time. Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnet Firewall. Create and Manage roles and permissions using RBAC.Implementation of Azure Backup using Azure IAAS VM Backup. Provide technical support for critical business systems, identifying and solving issues within multiple components.Worked with cross-functional teams to troubleshoot and resolve complex technical issues on cloud infrastructure within SLA.Participate in incident management and Change Request process,ensuring timely resolution of issues and minimizing impact to business operations.Responsible for maintaining the roster on monthly basis.Developed and implemented knowledge base articles to improve support efficiency. Communicated with customers through email and chatConsistently exceeded customer satisfaction targetsCollaborated with the development team to resolve critical issues and improve product quality.