Ritesh Chugh

About Ritesh Chugh

15+ Years of relevant Industry experience.Delivery-Solution based on business requirement and as per the process model.Know How of both voice and Non Voice accounts.Ensures impeccable solution delivery.Client interaction-Exposure of handling both Internal and External Clients.Business Intelligence and Analysis-Expertise in identifying latest industry trend and successfully executing it in solutions.Leadership and People Management-Managed both offshore and onshore team.Revenue Calculation and Optimization-Understanding of the key parameters involved and experience in optimizing the key drivers. Domain Expertise/Industry Knowledge/Capabilities-Have both vision and experience to build capabilities and bring it to the industry standard and at par.Project Management-Key member in successfully running various organization level projects.

Experience

1. Senior Manager Wfm

   Coinbase

   Nov 2021 — Present

Education

• Sri Guru Gobind Singh College Of Commerce

  Bachelor of Commerce (B.Com.)

  1999 — 2002

Skills

• Workforce Management
• Capacity Planning
• Customer Retention
• Customer Support
• Iex
• Ewfm
• Rfp
• Forecasting
• Bpo
• Business Strategy
• Performance Management
• Call Centers
• Management
• Operations Management
• Process Improvement
• Training
• Transition Management
• Crm
• Service Delivery
• Contact Centers
• Customer Experience
• Iex Total View
• Team Management
• Sla
• Outsourcing
• Business Analysis
• Mis
• Analysis
• Employee Engagement
• Leadership
• Vendor Management
• Business Process Outsourcing (Bpo)
• Service-Level Agreements (Sla)