Ritesh Chouhan

About Ritesh Chouhan

I am a skilled professional with 25+ years of elevator installation & service profile experience and full knowledge of the key profiles of vertical transport industry.Presently, I am associated with Schindler India Pvt Ltd, Pune, India, earlier as an Area Manager (Group Leader-New Installation), accountable for planning and executing the installation and commissioning of elevators as per the agreed timelines, cost, and as per the Schindler Safety and Quality standards; handling the installation of the entire product range on multiple projects in the territory with the help of subcontractors, resulting into safe, timely and quality output and thus leading to greater customer satisfaction. I have gained profound experience in managing complex installation and operations projects, including supervising project teams, forecasting project requirements, and executing installations as per the procedures and guidelines of the manufacturer. I have a proven track record of success in completing projects on time and within budget while maintaining high levels of quality and safety.Now as an Area Manager (Group Leader-Existing Installation), accountable for Deploying the EI strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability of the assigned area. Securing OR & MR(Operating & Mgmt Revenue), PLR (Product Line Results), deployment technical training and technical circulars (TCs) for maintenance staff, deployment of maintenance people/ resources to all the operating areas, so that there is a balance between contract fulfillment, productivity, and meeting customer expectations, technical & Safety audits and closures, Sets objectives for his team in line with the Branch/ region objectives, Assesses skills and competency for my team and uses various intervention like coaching, on the job training and classroom training in coordination with the training center of principle company.My achievements include successfully handling & completing major projects for corporate clients during stints in both Installation & Service profile such as Wipro, TCS, Godrej, Pheonix Mall, Acendas, etc.With a proven ability to improve the company\'s market share and meet revenue targets by providing leadership to the team in the Sales, Installation, and Service functions, I have strong experience in assuming Customer, P&L, and business development responsibility for the entire branch. I am well-versed in administering people (site operatives) development and well-being and managing the performance of the team and individuals.

Experience

1. Area Manager (Group Leader)

   Schindler India

   Feb 2021 — Present · Pune, IN

   Existing Installation: · Deploying the EI strategy to achieve the objectives of responsiveness, reliability, customer satisfaction, and profitability in the assigned area · Securing OR & MR (Operating & Management Revenue) and PLR (Product Line Results) · Deploying technical training and technical circulars (TCs) for maintenance staff and deploying maintenance people/resources to all operating areas to maintain a balance between contract fulfilment, productivity, and meeting customer expectations · Conducting technical and safety audits and ensuring their closure · Assessing skills and competencies of team members while using various interventions like coaching, on-the-job training, and classroom training in coordination with the training center of the principal company New Installation: · Oversaw the maintenance and upkeep of existing installations in Pimpri Chinchwad, Pune · Managed a team of service technicians and ensured timely delivery of services to clients · Conducted regular inspections to identify potential issues and resolved them proactively · Coordinated with other departments to ensure smooth operations and timely delivery of products and services · Developed and implemented strategies to improve the efficiency and productivity of the service team· Maintained accurate records of service calls, maintenance activities, and equipment performance

Education

• Board of Technical Education

  Diploma in Electrical Engineering , Electrical and Electronics Engineering

  1993 — 1997

• Indian School of Business Management

  Master of Business Administration/Post Graduate Diploma in Management (Finance)

  2006