Ritesh Kumar Gupta

About Ritesh Kumar Gupta

I am a senior customer service executive with over 4 years of experience in the field. Throughout my career, I have gained valuable skills in managing customer relationships, resolving complex issues, and delivering exceptional service. While I have thoroughly enjoyed my time in customer service, I am now looking to transition into the exciting world of data science, machine learning (ML), deep learning (DL), natural language processing (NLP), and data analysis. I have developed a keen interest in these fields and I am eager to apply my analytical and problem-solving skills to make meaningful contributions. To further enhance my skills and knowledge, I have pursued additional training and certifications in data science and machine learning. I am well-versed in ML algorithms, data visualization techniques, and statistical analysis methods. I have hands-on experience with frameworks such as TensorFlow, and I am familiar with NLP techniques for text mining and sentiment analysis. If you are looking for a dedicated and enthusiastic professional who can bring a fresh perspective to your data-driven projects, please feel free to reach out. I am open to new opportunities and eager to explore how my skills can add value to your organization.Thank you for visiting my profile, and I look forward to connecting with you!

Experience

1. Senior Customer Service Associate

   IDFC FIRST Bank

   Nov 2023 — Present · Hyderabad, IN

Education

• JNTUH College of Engineering Hyderabad

  B.TECH, Computer Science

  2014 — 2018