Ritchie J. Smith
- Role
- Sr Service Desk Analyst at Altera Digital Health
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Ritchie J. Smith
Experienced Information Technology Leader with solid background in Team Leadership and…
Experience
Sr Service Desk Analyst
Apr 2022 — Present · Raleigh, NC, US
Education
Baylor University - Hankamer School of Business
Bachelor of Business Administration
W. P. Carey School of Business – Arizona State University
Postbaccalaureate Studies
Skills
- Access
- Microsoft Office
- Databases
- Troubleshooting
- Software Documentation
- Sdlc
- Windows
- Software Installation
- Management
- Security
- Business Process Improvement
- Information Technology
- Technical Support
- Business Analysis
- Data Center
- Analysis
- System Administration
- IT Operations
- IT Management
- Laptops
- Citrix
- Disaster Recovery
- Vendor Management
- Call Centers
- IT Service Management
- Process Improvement
- Integration
- Networking
- Team Leadership
- Erp
- Internet Protocol Suite (Tcp/Ip)
- Servers
- Itil
- Customer Service
- Requirements Analysis
- Quality Assurance
- Training
- Sharepoint
- Testing
- Active Directory
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