Ritchie Chong
Station Head Lon Mab - Line Operations Management @Malaysia Airlines
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WORK HISTORY
Station Head Lon Mab - Line Operations Management @Malaysia Airlines
With over 35 years of diverse experience in the airline industry, I bring a unique blend of operational expertise, leadership, and training capabilities to my role as Station Head at London Heathrow. My career journey includes 21 years as cabin crew, advancing to supervisory roles including crew associate instructor, and over 14 years in ground operations, where I excelled in managing front-end check-in processes, leading station teams, and overseeing regional domestic station heads. As an in-house transformation trainer, I am passionate about fostering growth, driving operational excellence, and delivering exceptional guest experiences.
SKILLS
ABOUT RITCHIE CHONG
With over 35 years of diverse experience in the airline industry, I bring a unique blend of operational expertise, leadership, and training capabilities to my role as Station Head at London Heathrow. My career journey includes 21 years as cabin crew, advancing to supervisory roles including crew associate instructor, and over 14 years in ground operations, where I excelled in managing front-end check-in processes, leading station teams, and overseeing regional domestic station heads. As an in-house transformation trainer, I am passionate about fostering growth, driving operational excellence, and delivering exceptional guest experiences.Specialties: Master of Ceremony, Public Speaking Training, Soft Skills, Customer services, Airport Operations, Airlines Management, Ground Handling Services
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