Ritchie Fazer
Teams and Cloud Voice Sme @Microsoft
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WORK HISTORY
Teams and Cloud Voice Sme @Microsoft
London, GB
Acted as a trusted advisor for several Fortune 500 compagnies by delivering workshops on topics like:• Direct routing solution design, implementation and best practices• Calling plan/operator connect overview• Auto Attendant and Call Queues• CQD and call analytics reports• Migration from Skype for business to Microsoft Teams• Microsoft MTR implementation• Network assessmentTrained internal team on different Teams subjects
EDUCATION
CY Cergy Paris Université
Economics and accounting
Lycée jules ferry
Baccalaureate, Economics
SKILLS
ABOUT RITCHIE FAZER
With over four years of experience as a Teams and Cloud Voice SME at Microsoft, I contribute to the design, implementation, and optimization of enterprise voice and collaboration solutions. My role includes delivering workshops on topics such as direct routing, network assessment, Microsoft Teams Room (MTR) implementation, and migration from Skype for Business to Teams. I also empower internal teams through training on various Teams-related topics. Leveraging a strong foundation in Unified Communications and enterprise voice technologies, I am dedicated to enabling organizations to achieve seamless communication and collaboration. My work aligns with my passion for solving complex technical challenges and delivering impactful solutions in fast-paced environments.
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