Ritch Gaiti

Sr Tprm Manager @Cenlar Fsb

Accountable for performance, risk, and due diligence management for technology, contact center and operations vendors at Cenlar (>$100mm spend).• Executed the core TPRM governance lifecycle (risk assessments, due diligence assessments, performance management, contract reviews) from vendor onboarding through ongoing monitoring for critical and non-critical vendors• Developed/managed Vendor Performance Scorecards to ensure delivery aligned with contractual SLAs/KPIs. Improvements to scorecard process and scope resulted in reduced SLA/KPI failures and improved reporting timeliness by 50%.• Fostered strong relationships with internal partners and vendors, driving cross-functional initiatives.