Rita McDonough

About Rita McDonough

M••••••••@gmail.com << My skills and success in travel sales will easily transition to my success in sales in other industries. Currently seeking new opportunities, this dynamic, customer-centric, and innovative business professional is now available to help you. I am extremely sales-driven/goal-oriented and passionate about business development, relationship building, and account management. My specialty is creating opportunities, discovering profitable, niche markets through research, competitive market analysis, innovative marketing, and consultative sales initiatives. I am an accomplished sales and customer service professional that has delivered exceptional results in my last role in travel sales in a short period of time. By developing strong relationships and delivering exceptional customer service, I cultivated a devoted client base that drove repeat business and referrals which allowed me to exceed my annual sales goal in only 3.5 months. I am the consummate observer, listener, and researcher. Details are paramount to me. Their analysis allows me to anticipate needs and identify new markets, and the customer\'s true needs and desires. My ideas are ceaseless, bold, and unique so as to develop innovative products, create new revenue streams, find cost savings, and prevent crises before they start thus strengthening relationships, increasing sales, customer satisfaction, and retention. Special Strengths: • High Touch, Personalized, Customer Service • Extremely Driven, Self Motivated, Detail Oriented, Keen Listener, Very Observant • Exceptional Research, Analytical and Organizational Skills (Competitor Research, Sales Strategy) • Relationship Building, Nurturing & Retention – turning relationships into trusting partnerships • Extensive Customer Needs Analysis Through Consultative Sales and Follow-up • Comprehensive, Customized Travel Planning for Individuals and Groups • Ability to anticipate needs and stay one step ahead • Proactive Trouble Shooter & Creative Problem Solver • Social Media Savvy, Networker • Creative Marketing – Email Marketing, Social Media Marketing, Events, Joint Venture Partnerships • New Sales Development, Account Growth & Management, Diligent Follow-up, Upselling, Cross-selling • Create New Opportunities, Identify and Monetize Underserved and Niche Markets • Innovative Product Development through Research and Competitive Analysis • International Business Experience - Domestic Sales, Global Vendors • Flexible, Adaptable, Action-Oriented, Independent Worker, Team Player, Loves Learning

Experience

1. Community Outreach Manager

   Dupage Senior Citizens Council

   Feb 2025 — Present · Lombard, IL, US

Education

• Elgin Community College

  Associate's Degree, General Studies

• Let me design your vacation of a lifetime!

  My Motto - To Travel Is To Live!, "The only thing you buy that makes you richer is travel." - anonymous

• Global Institute for Travel Entrepreneurs (GIFTE)

  "Making Money Selling Travel Blueprint" and "Joint Venture Partnerhips" Sales Training Programs

  2018 — 2021

• The Travel Institute

  Currently enrolled in the Certified Travel Associate (CTA) program, Travel and Tourism

• Independent Study

  Travel and Tourism

  2014 — 2018

• University of Illinois Chicago

  Political Science, Economics

Skills

• Email Marketing
• Leisure Travel
• Sales
• Creative Solutions
• Leadership
• Destination Marketing
• Sales Promotion
• Digital Marketing
• Marketing
• V Lookups
• Brand Management
• Account Management
• Vendor Management
• Marketing Strategy
• Brand Development
• Problem Solving
• Market Development
• Networking
• B2b
• Product Development
• B2c
• Niche Marketing
• Travel Planning
• Management
• Social Media
• Market Analysis
• Microsoft Word
• Business Travel
• Microsoft Excel
• Relationship Building
• Competitive Analysis
• Business Strategy
• Customer Service
• Hospitality Industry
• Business Intelligence
• Business Management
• Tourism
• Product Management
• Hospitality
• International Travel