Rita Ivy

About Rita Ivy

As a behavior-Informed software trainer, I bring over a decade of experience in fintech—where I built, trained, and optimized products for human-centered outcomes. Today, I’m focused on how insights from human behavior can elevate software and technology training—making learning more intuitive, more impactful, and more aligned with how people actually think and work.I\'m also the co-founder of a nonprofit organization dedicated to community healing, peer support, and mental health advocacy—especially for individuals impacted by high-control, coercive environments and mandated shunning. Through public speaking, facilitation, and strategic partnerships, I create spaces where people feel seen, supported, and empowered to rise.My work lives at the intersection of training, technology, wellness, and social impact. Whether leading training, hosting peer engagement experiences, or speaking on stages about liberation, healing, and community care—I center purpose in every project.What I bring:* Certified Virtual Facilitator with a gift for simplifying the complex* Proven Product & Training Leader with a user-first mindset* Nonprofit Co-founder with a passion for building community infrastructure* Skilled Speaker & Moderator with experience across wellness, tech, and advocacy spaces* Deep commitment to equity, mental health, and transformational leadershipI’m open to opportunities in tech, wellness, and social impact, with a focus on software/technology training, learning and development, speaking engagements, and mission-aligned partnerships

Experience

1. Client Relationship Manager

   Fis Global

   Present

   Delivered ongoing product and systems support to 36 financial institutions on credit platform technology and system updates.• Provided technology education and system walkthroughs that promoted client self-sufficiency and deeper understanding of software functionality.• Navigated sensitive escalations with professionalism and diplomacy, ensuring stakeholders felt heard and supported during technical challenges.• Served as liaison between clients and internal teams, helping translate user needs into system guidance, training requirements, or documentation updates.

Education

• St. Petersburg College

  Bachelor of Science, Educational Studies and Community Leadership - Training and Development Subplan

• DeVry University

  Associates, Graphic Web Design

  2008 — 2010