Rita Edelman

Mercedes-benz Emea Psr - Service Operations Manager @Infosys

Stuttgart, DE

PSR – Provider System ResponsibleTeam Member – serving as a central interface between MBAG continuity critical applications and Infosys Infrastructure operations in the geographically distributed data centres. • Consultation and escalation point of contact for the Application Team for assigned systems/applications (on premises cloud)• Consulting Customer on required technology changes from Infra perspective• Planning and coordinating CHGs, involving multiple implementation teams• Participating in INC resolution and service restoration• Responsible for analysing and closure of problem tickets• Guiding Customer regarding Service Now CMDB, SLAs, cloud billing, data centre policies and communication flows • Interacting with Service Transition teams to ensure the quality of the assets delivered to Operations

Kaliningrad State Technical University

Bachelor of Science (BSc), Computer Science

Technion - Israel Institute of Technology

Faculty of Industrial Engineering and Management, Information Systems