Rita Das
Content & Quality Operations Leader | Web3 | AI/LLM | Crypto Curious | SheFi S14 Scholar | Project Coordinator | Social Media Strategist | Artist
- Role
- Content Writer Sme (Generative Ai) at Amazon
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Rita Das
Over 7 years of experience working with high-performing teams in quality management and content operations. Skilled in generative AI content creation, AI model optimization, and workflow improvements. Proven ability to drive cross-functional collaboration, scale teams, and deliver strategic results in fast-paced environments.
Experience
Content Writer Sme (Generative Ai)
Jul 2023 — Present · Hyderabad, IN
Content Creation & Editing: Developed and refined short-form and long-form content to train generative AI models, enhancing response accuracy and effectiveness- Content Evaluation: Assessed and verified the factual accuracy of AI-generated content, approving or rejecting submissions based on established quality guidelines- Quality Assurance: Conducted regular audits and verification processes to maintain high-quality standards, providing actionable feedback to optimize workflows- Training & Support: Trained over 100 associates on tool usage and project processes, ensuring comprehensive understanding and efficient execution of tasks- Subject Matter Expert (SME): Served as the SME for 50+ team members, providing expert guidance and resolving complex process-related inquiries to enhance team performance- Workflow Management: Managed and tested new SOPs with project teams, and conducted User Acceptance Testing (UAT) for multiple workflows- Customer Relations: Acted as the POC for workflow-related customer interactions, ensuring seamless communication and issue resolution- Improvement Strategies: Developed and implemented improvement strategies for multiple workflows, significantly enhancing the performance and quality of 50+ Data Associates- Performance Evaluation: Led the evaluation and grading of 40+ new hires, ensuring they met stringent quality standards and facilitating their successful integration into the team.
Education
Mount Carmel College, India
Bachelor of Arts - BA
2014 — 2017
Christ University, Bangalore
Pre university course
2012 — 2014
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