Ritaban Roy
Key Account Manager @ ShopDeck | B2B Customer Success | Driving Client Retention, Expansion & Account Growth | PGDM JAGSoM
- Role
- Key Account Manager at ShopDeck
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ritaban Roy
I’m a B2B Sales and Customer Success professional currently working as a Solution Expert in the Global Sales domain, with hands-on experience across inbound & outbound sales, consultative selling and client relationship management.With a strong foundation in both technology and management (PGDM @ JAGSoM) and a Bachelor of Technology in Electrical Engineering, I bring a structured, analytical approach to understanding customer needs and solving business problems.I specialize in identifying customer pain points, building trust-driven conversations and delivering solutions that create measurable business impact.My experience includes:• Driving inbound and outbound sales conversations across diverse markets• Managing customer success journeys to improve retention and satisfaction• Leveraging tools like Apollo, HubSpot CRM, Claude and Clay.com for data-driven outreach, prospecting and pipeline management• Applying consultative selling techniques to align solutions with client needsI believe great sales is not about pushing products, it’s about solving the right problems with clarity and intent. I’m particularly interested in how data, technology and human insight come together to shape modern sales strategies.Currently, I’m focused on growing in global B2B sales environments where I can contribute to revenue growth while continuously learning and evolving.
Experience
Key Account Manager
Apr 2026 — Present · Bengaluru, IN
Education
Techno India Group Public School
Science
Techno Main - Salt Lake
Bachelor of Technology , Electrical Engineering
JAGSoM - Jagdish Sheth School of Management
Postgraduate Degree
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