Rita Volz
Sr. Director, Managed Solutions
- Role
- Director, Ms Operations at AHEAD
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Rita Volz
With over 30 years of experience leading and supporting dynamic, global IT service delivery organizations, I have had the privilege of working with some of the most innovative companies in the industry. This journey has shaped me into a solution-focused, strategic thinker with a strong commitment to continuous improvement.Core Competencies- Ability to reach across various lines of business and communicate with technical, leadership and business teams to achieve a common goal- Excel at building and motivating high-performing teams to tackle complex IT service and process challenges effectively- Proven success in negotiating collaborative solutions and creatively resolving client business challenges- Demonstrated leadership in the strategic expansion of IT resources to India, driving the integration of a high-performing talent pool and optimizing cost efficiencies.
Experience
Director, Ms Operations
Aug 2016 — Present · Cincinnati, OH, US
Education
Mount St. Joseph University
Communication Sciences
1984 — 1987
Skills
- Sla
- Service-Level Agreements (Sla)
- Program Management
- Sdlc
- Vendor Management
- Outsourcing
- Business Process Improvement
- Infrastructure
- Project Management
- Strategy
- Business Intelligence
- Management
- Integration
- Project Portfolio Management
- Call Centers
- IT Service Management
- Networking
- Change Management
- Operations Management
- Service Delivery
- Business Analysis
- Crm
- Itil
- Software Development Life Cycle (Sdlc)
- Business Process
- Information Technology
- Disaster Recovery
- Team Management
- Process Improvement
- IT Management
- Customer Relationship Management (Crm)
- Data Center
- Leadership
- Cross-Functional Team Leadership
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