Rita Thompson

About Rita Thompson

Quatrro Business Support Services (Quatrro) is a tech enabled outsourcing firm that’s…

Experience

1. Head - Client Relations

   Quatrro Business Support Services

   Jan 2006 — Present · Chicago, IL, US

   Domestic and international business development, sales & marketing, implementation and operations experience- Consistently developed and scaled new innovations for early stage / early adopter consumer services- Successfully sold services to provide Premium Technical Support for Mobile Devices including PCs and peripherals, transactional services with a Mobile Device, and telecom equipment and services-Developed, sold and launched Tier 1 Carrier Co-branded enhanced telecom services to national consumer markets-Advanced skills in analyzing the business goals and objectives to create strategies, implement plans and execute-Proven ability to lead cross-functional teams to develop and launch new and innovative products and services-Consistently leading improvement initiatives for better customer experience affecting positive impact to Net Promoter Score at the call center level-Effective training and coaching techniques to improve results-Led multiple start-up organizations to 5 and 10 year successesSpecialties:Business Development / Sales and Marketing, Strategic Planning and Execution of Business Plans; P&L Responsibilties; Customer Experience - Process and Procedure Improvement; Market Launch and Implementation; Relationship Building; Cross-functional Team Leader; Channel Sales; Training

Skills

• Customer Experience
• Business Development
• Call Centers
• Technical Support
• Process Improvement
• Leadership
• Vendor Management
• Management
• Business Process
• Team Management
• Mobile Devices
• Telecommunications
• Training