Rita Snodgrass

About Rita Snodgrass

Highly committed IT leader with decades of experience leading and providing technical and user support at all levels. Exceptional at developing employee engagement and leading teams to provide the best customer service. I strive for continual improvement by building employee development and evolving our processes and services to meet the needs of our user community.

Experience

1. Associate Director, Service Desk

   Portland State University

   Dec 2022 — Present

   Leadership and management of the Service Desk, which includes Helpdesk and Labs Operations, Field Technology Services, and Printing and Public Technologies. Responsible for developing and executing strategy towards continual improvement of all aspects of technology support, computer lab configuration and management, and printing services for the campus community, applying ITIL practices to our service management and support processes.

Education

• Portland State University

  Master of Science - MS, Engineering and Technology Management

  2018 — 2020

• Bellevue University

  Bachelor of Science - BS, Management Information Systems, General

  2005 — 2006

• Portland State University

  Graduate Certificate, Project Management

  2018 — 2019

Skills

• Network Security
• Html
• Network Administration
• Drupal
• Active Directory
• Windows Server
• Troubleshooting
• Onbase
• Windows Xp
• Security
• Customer Service
• Program Management
• Windows 7
• Os X
• Public Speaking
• System Administration
• Windows
• Google Apps
• Microsoft Office
• Networking