Rita Saitgazina

General Manager Experience Insight @Delta Air Lines

Atlanta, GA, US
EMAILS
r••••••••@delta.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

General Manager Experience Insight @Delta Air Lines

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Atlanta, GA, US

Lead Delta’s enterprise Net Promoter Score (NPS) strategy by managing performance of its customers’ travel experience, benchmarking across competitors, and elevating insight to executive stakeholders across divisions to guide enterprise focus on customer experience and drive NPS growth.

EDUCATION

2013 — 2015

University of Virginia Darden School of Business

Master of Business Administration (MBA)

2003 — 2007

University of Minnesota Duluth

BBA, Marketing & French

SKILLS

AirlinesCrystal XcelsiusProgram ManagementExcel PivotFlightsVendor ManagementProject ManagementTableauWeb PublisherTeam BuildingManagementMs ProjectTrainingAerospaceSapChange ManagementOperations ManagementForecastingContinuous Improvement@RiskSharepoint DesignerCrystal BallSix SigmaProcess ImprovementAirportsBusiness ContinuityContingency PlanningLeadershipStrategic PlanningVisioCustomer ServiceAnalysis

ABOUT RITA SAITGAZINA

Diversified professional with Sales, Operations, and Customer Service experience. Skilled in project management, analytical research, finance processes and continuous improvement. Proven ability to innovate, train, and lead teams.

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