Rita di Feo
Guest Experience & Marketing Agent @AB Apartment Barcelona
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WORK HISTORY
Guest Experience & Marketing Agent @AB Apartment Barcelona
Barcelona, ES
Customer service in five languages via calls, messages, and emails (Spanish, English, Italian, French, Portuguese) • Problem and complaint resolution with personalised follow-ups to ensure customer satisfaction • Development and implementation of strategies to improve customer experience • Cross-departmental collaboration (communication with other departments within the company) • Proficient use of various CRM platforms • Created and executed review strategies to strengthen the company\'s online presence
EDUCATION
Liceo Classico S. M. Legnani
Liceo linguistico
Universidad de Costa Rica UCR
Year Abroad
University of Bristol
Bachelor's degree, International Business Management and Spanish
ABOUT RITA DI FEO
Student at University of Bristol
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