Risley Whitaker
I am a nimble, tenacious, and inclusive leader who is passionate about evolving business strategies with geographically diverse teams by igniting inspiration in others.
- Role
- Transformation Strategy & Global Operations Lead Senior Manager Customer Care at athenahealth
- Location
- Belfast, ME, US
- LinkedIn followers
- 500 followers
About Risley Whitaker
I have a diverse background in psychology, revenue cycle management, contact center management and global operations. I am a skilled communicator, able to establish rapport with diverse groups of stakeholders and promote team cohesiveness. I cultivate a culture in which direct reports feel comfortable voicing questions and concerns, as well as contributing new ideas that drive team and department growth. I pride myself in my strong attention to detail, with a maniacal approach to improving processes and bridging communication gaps. I’m innovative, experienced in managing, directing and supporting BPO initiatives and I’m not afraid to take calculated risks to achieve business goals.
Experience
Transformation Strategy & Global Operations Lead Senior Manager Customer Care
Apr 2024 — Present · Belfast, ME, US
Education
Leavitt Area High School
HS Diploma, High School/Secondary Diplomas and Certificates
1997 — 2001
Dalhousie University
Neuropsychology
2001 — 2003
Skills
- Business Process Improvement
- Microsoft Excel
- Hipaa
- Leadership
- Process Improvement
- Business Analysis
- Management
- Global Operations
- Program Management
- Analysis
- Project Management
- Strategic Planning
- Microsoft Office
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