Rishu Pandey
IoT Technical Support Engineer | ESP32 | MQTT | Node-RED | API Integration | Sensor Troubleshooting | Firmware Testing
- Role
- Technical Support Engineer at Energy Bots
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Rishu Pandey
Experienced Technical Support Engineer specializing in IoT device troubleshooting, debug…
Experience
Technical Support Engineer
Aug 2024 — Present · Gurugram, IN
Technical Support Engineer with experience in IoT-based product environmentsResponsible for identifying and resolving hardware/software issues using debug and recorded dataCoordinate with R&D and application teams to escalate technical issues and drive resolutions within SLAProvide support to customers and internal teams, ensuring clear communication and effective troubleshootingTest device functionality across hardware and software levels before and after deploymentExperienced in working with IoT controllers: ESP8266, ESP32 (32-bit), Arduino UNO (8-bit), Raspberry Pi (64-bit ARM)Basic knowledge of coding, compiling, and uploading firmware to microcontrollersFamiliar with IoT communication technologies such as LoRa, MQTT, and REST APIsUse MQTT client software for real-time device communication and testingUse Node-RED for 24/7 monitoring, data logging, and analysis of device performanceCapable of issuing commands and checking device response via APIsUnderstanding of various sensors: ultrasonic, graphite, conductive level sensors, etc.Perform on-site visits for device inspection, troubleshooting, and validation when requiredSkilled in cross-team collaboration, problem-solving, and continuous product improvement
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