Rishu Kumar
Cloud Support Engineer @Accenture | Cloud Operations, MLOps & GenAI Systems
- Role
- Cloud Support Engineer at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rishu Kumar
Ops-focused Cloud and MLOps professional with expertise in enterprise cloud support, production operations, and system troubleshooting. Currently expanding into Generative AI–enabled cloud systems, I thrive at the intersection of reliability, automation, and scalable AI ops.As a Cloud Support Engineer at Accenture, I manage cloud-based production environments, driving incident management, root-cause analysis, SLA adherence, and cross-team collaboration. Daily, I diagnose complex issues, boost system reliability, analyze operational data, and pinpoint automation opportunities—slashing manual effort and resolution times. For instance, my pattern-spotting approach has cut repeat incidents and accelerated turnaround in high-stakes settings.What sets me apart is my systems-thinking mindset: I don\'t just fix problems, I uncover why they recur and build preventive, scalable solutions.Actively upskilling in public via hands-on projects and certifications:• Cloud platforms: AWS and Google Cloud (architecture, services, ops mastery)• MLOps & AI Ops: Model deployment, monitoring, observability, reliability engineering• Generative AI: LangChain, LLM workflows, no-code/low-code tools (Zapier, n8n).• Data & automation: SQL, Python, workflow orchestration, analytics-driven decisions.I\'m passionate about productionizing GenAI and ML systems—tackling reliability, cost optimization, monitoring, and automation beyond prototypes.Eager to transition into Cloud Operations Engineer, DevOps/MLOps Engineer, or AI Operations roles, delivering data-backed, production-ready AI platforms.If you\'re building cloud infra, MLOps pipelines, GenAI systems, or ops automation, let\'s connect and share insights.
Experience
Cloud Support Engineer
Dec 2025 — Present · Bengaluru, IN
Cloud Support Engineer | Accenture• Supported cloud-based production environments, ensuring system availability, SLA adherence, and reliable service delivery for enterprise clients.• Performed incident triage, root cause analysis (RCA), and issue resolution across infrastructure and application layers.• Identified recurring operational issues and contributed to process improvements and automation opportunities to reduce manual effort and repeat incidents.• Analyzed operational data to detect patterns, improve turnaround times, and strengthen system reliability.• Collaborated with cross-functional teams (engineering, product, operations) to resolve complex issues and improve platform stability.• Actively explored cloud automation, monitoring, and AI-assisted support tools to enhance operational efficiency.• Used ticketing/incident tools (ServiceNow, JIRA, etc.)• Participated in voice and non-voice / escalation handling
Education
Srm Ist Chennai
Bachelor of Technology, Automobileautomotive Mechanics Technologytechnician
2019 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.