Rishu Khanna

Experience

1. Senior Analyst

   American Express

   Jul 2016 — Present · Gurugram, IN

   1.Providing front end analysis of CM accounts where fraud has been claimed or identified, ensuring that Global fraud policies and procedures are adhered to in all decision making. Taking/Making IB and OB Calls. Working Through Dialer System To Verify Possible Fraud3. Charges On UK, Euro And Dollar Accounts. • Identify potential fraud trends and patterns4. Ability to be able to make sound, fact based decisions5.Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.6.Meet and endeavor to exceed metrics on transactional quality, compliance regulationsand productivity as per goals.7.Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.8.Ability to communicate a difficult message while using the fraud experience to enhancecustomer loyalty.9.Demonstrated patience and ability to solve customer and Merchant concerns.10.Ability to use good, sound judgment in decision making11.Ability to navigate in multiple computer systems while interacting with the customer. Strong analytical skills and ability to process large amounts of data in a short time frame12. Highlight Issues through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times.13.Demonstrated dependability/self-motivating skills and Change Management Ability14.Experience in working on platforms such as triumph / legacy screens beneficial15.Multi Tasking ability to work on several screens/systems at a quick pace

Education

• Guru Gobind Singh Indraprastha University

  Bachelor's degree, Journalism & Mass Communication

  2010 — 2013