Rishma Ramhi
Aspiring Business Manager
- Role
- Guest Service Representative at Centennial College Student Association Inc
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Rishma Ramhi
Graduated from the Business Program at Centennial College. Experience in Customer Service. Proficiency in Microsoft Word, Excel, PowerPoint, Access.
Experience
Guest Service Representative
Centennial College Student Association Inc
May 2018 — Present
Worked in a diverse environment to meet all incoming guest needs, smooth check-in processes and maximise satisfaction.Balanced accounts and conducting nightly audits to keep bookkeeping current.Provided property details to members including clinic, spa and fitness centre, gymnasium, squash courts and turf field.Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.Input customer data using Fusion System software and encoded member access cards.Handled payment processing duties and provided customers with receipts and proper bills and change.Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.Managed customer complaints and rectified issues to complete satisfaction.Trained newly hired guest service representative to procedures.
Education
Centennial College
Certification in Sales-force
2019
Centennial College School of Business
Business
2017 — 2019
Centennial College
Business Administration and Management, General
2017 — 2019
Centennial College
Hootsuite Certification
2019
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