Rishitkumar Trivedi
Ecommerce Specialist @TELUS Digital
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WORK HISTORY
Ecommerce Specialist @TELUS Digital
Montreal, QC, CA
As an E-Commerce Technical Support Advisor, I am committed to delivering exceptional support and technical solutions to merchants, helping them overcome challenges and optimize their online stores for success.Key Responsibilities:* Technical Troubleshooting: Provide expert support for technical issues related to storefront setup, account management, and e-commerce functionality, ensuring smooth merchant operations.* Merchant Success: Assist merchants in navigating platform features, including plan upgrades, storefront customization, and account management, driving their success and growth in the e-commerce space.* Customer Care Excellence: Deliver high-quality, responsive customer service across phone, email, and chat, ensuring merchants receive timely and effective solutions.* Product Knowledge & Solutions: Leverage in-depth product knowledge to offer strategic guidance, resolving complex issues and improving merchants’ experience on the platform.Knowledge Base Contribution: Contribute to the creation and refinement of internal resources and knowledge bases, enhancing the efficiency of support processes.* Collaboration with Teams: Work closely with cross-functional teams to address technical concerns and implement solutions that improve the overall merchant experience.
EDUCATION
Gujarat Technological University, Ahmedbabd
Bachelor's degree
Conestoga College
Postgraduate Degree
ABOUT RISHITKUMAR TRIVEDI
About Me: I am an E-Commerce Technical Support Advisor with a passion for helping businesses thrive in the digital marketplace. Currently, I support merchants through technical troubleshooting, storefront customization, and account management on a leading e-commerce platform. I am dedicated to providing high-quality service via chat, email, and phone, ensuring smooth and efficient solutions to complex issues. My role involves driving merchant success through expert guidance, clear communication, and continuous adaptation to evolving technologies. I have a proven track record in customer service, with a focus on problem-solving, performance management, and team leadership. In addition to my e-commerce expertise, I bring a solid foundation in SQL, database management, and software testing, including familiarity with the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). I am skilled in training and development, having contributed to the growth and success of teams through knowledge transfer and incentive programs. My background includes roles in customer service, where I consistently exceeded performance metrics, maintained high-quality standards, and provided solutions-driven support to clients. Whether troubleshooting technical issues, mentoring teams, or improving customer experiences, I thrive in fast-paced, evolving environments and am committed to delivering results that drive business growth. Key Skills: E-Commerce Support & Technical Troubleshooting Merchant Success & Account Management Customer Service Excellence Team Leadership & Training SQL, Database Management & Software Testing Problem-Solving & Stress Management Let’s connect if you’re looking for someone who’s passionate about customer success and tech-driven solutions in e-commerce! This About Section effectively showcases your current role, technical skills, customer service experience, and leadership abilities. Let me know if you\'d like any adjustments!
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