Rishit Grover
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
Edmonton, AB, CA
Managed day-to-day banking operations, including cash handling, referrals to specialized partners, account openings, and closures, while ensuring accuracy and compliance.• Recommended tailored financial products to meet individual customer needs, contributing to branch sales performance and customer satisfaction.• Built trusted client relationships through active listening, clear communication, and consistent service delivery, while following TD’s 5 Pillars of Success.
EDUCATION
University of Alberta
Bachelor's degree, Computer Science
St. Paul's School, Rourkela
High School
ABOUT RISHIT GROVER
From knocking doors as a fundraiser to guiding credit sales, and now working on the frontline at TD. Every role I’ve taken has centered around one thing: understanding people and building around their needs.Today, as a Business Systems Analyst Intern at TD, I’m focused on translating complexity into clarity, whether it’s simplifying workflows, aligning with cross-functional teams, or just asking better questions.What excites me most about Product Management is the balance between empathy and execution. I believe great products don’t just ship, they serve.• Strong interest in user research, stakeholder alignment, and customer-centric design.• Comfortable navigating ambiguity and owning initiative in regulated environments• Always eager to take initiative from volunteering to driving impact in different environments.I’m working toward a future in product strategy and fintech. If you\'re building something exciting or just want to chat about product, career pivots, or the best coffee spots, let’s connect.
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