Rishish Gautam
Process - Program - Scale (Head of Operations)
- Role
- Head of Department at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rishish Gautam
Results-driven leader with 17+ years of expertise in operational excellence, service delivery, and process transformation. A people-first strategist,combining First Principles Thinking, Agile, and Lean Six Sigma to drive efficiency, scalability, and sustainable impact.Mission: Deliver customer-centric, high-performance operations through process innovation, transformation, and strategic execution.Expertise: Service excellence, operational strategy, and business transformation to maximize efficiency, elevate CX, and accelerate growth.
Experience
Head of Department
Aug 2025 — Present · Gurugram, IN
Global Head of Program for India and Philippines locations
Education
Alliance University
PGDM, MBA
IIAE
Aircraft Engineering, Engineering
2006 — 2009
IIPS
High School Diploma, Maths & Science
2004 — 2006
Skills
- Business Process Outsourcing (Bpo)
- Business Analysis
- Management
- Team Building
- Performance Management
- Crm
- Training
- Microsoft Office
- Analysis
- Outlook
- Business Process Mapping
- Project Management
- Powerpoint
- Microsoft Excel
- Operations Management
- Strategic Planning
- Outsourcing
- Team Management
- Employee Engagement
- Microsoft Visio
- Business Process Improvement
- Customer Service
- Business Development
- English
- Microsoft Word
- Coaching
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