Rishiraj Kumar

About Rishiraj Kumar

IT Infrastructure & Operations professional with over 7+ years of experience in enterprise and retail IT environments, currently serving as Deputy Manager – IT at Taco Bell India (Burman Hospitality). Responsible for leading IT infrastructure and operations supporting QSR (Quick Service Restaurant) business across multiple locations, with a strong focus on system availability, security, and business continuity.Demonstrated expertise in managing store and corporate IT infrastructure, including network operations, firewalls, cybersecurity controls, POS and back-office systems, and enterprise platforms such as VMware virtualization, Microsoft 365, Azure, and Intune. Proven ability to implement scalable, standardized IT solutions aligned with operational and compliance requirements.Strong experience in new store IT rollouts, vendor and SLA management, ISP coordination, and cross-functional stakeholder engagement. Recognized for a leadership-driven approach, operational discipline, and the ability to deliver reliable, secure, and business-aligned IT services in fast-paced QSR environments.

Experience

1. Deputy Manager of Information Technology

   Taco Bell India (Burman Hospitality)

   Dec 2025 — Present · Delhi, IN

   Role & Responsibilities -Lead and govern enterprise-wide IT operations across restaurants, corporate office, and warehouse locations, ensuring high availability, stability, and business continuity.Own and standardize store IT infrastructure, including POS, KDS, payment systems, networking, Wi-Fi, printers, and peripherals, aligned with QSR operational standards.Oversee network, cybersecurity, and endpoint protection, covering firewalls, VPNs, DLP, antivirus, access controls, and data security policies.Administer and optimize Microsoft 365 (O365) services, including email security, collaboration platforms, identity management, and user lifecycle governance.Plan and execute new store IT rollouts, migrations, and technology deployments, ensuring readiness for peak operations and compliance requirements.Manage IT vendors, ISPs, AMCs, and service partners, ensuring SLA adherence, service quality, contract governance, and cost optimization.Lead incident, problem, and escalation management, including NOC oversight, to minimize downtime and operational impact.Oversee server infrastructure, virtualization platforms, backup strategies, and disaster recovery planning to safeguard business-critical systems.Define and enforce IT policies, SOPs, and governance frameworks, supporting internal, external, and PCI-DSS audits.Partner closely with Operations, Finance, HR, and Store leadership to deliver scalable, secure, and business-aligned IT solutions.Support IT budgeting, CapEx/OpEx planning, and asset lifecycle management in line with organizational growth.Drive continuous improvement, digital transformation, and technology innovation to enhance operational efficiency and guest experience.

Education

• Punjab State Board of Technical Education and Industrial Training

  Diploma of Education, Electronics and Communications Engineering

  2009 — 2012

• I. K. Gujral Punjab Technical University (IKGPTU)

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2013 — 2016