Rishiraj Biswas
Director, Customer Success Services (CSS)
- Role
- Director, Client Success Services at Oracle
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rishiraj Biswas
22+ years of experience in IT in multiple domains primarily in Banking and financial services. My interests and skills lie in execution of large complex programs, heading program delivery for large engagements, cloud transformation and migration of enterprise workload, custom software development and server-less architectures. Alongside program execution, I have done production grade solution design on the cloud using AWS cloud native and server-less architecture and have built cloud SaaS platforms that have been certified WAF ( Well Architected Framework) by AWS and is truly multi tenet.As a certified agile practitioner, I have led multiple parallel agile delivery streams, done successful transition management and have set-up and run offshore ODC for managed services work.I am skilled in managing program operations and compliance work streams. hold P&L responsibility along with active engagement in Pre-sales, responding to large RFPs and have effected cross sell and up sell with my clients.I have worked with some of the largest global banks with whom I have held end to end delivery responsibilities including CSAT scores and delivering to contractual commitments within time, within budget and necessary quality.
Experience
Director, Client Success Services
Oct 2023 — Present · Mumbai, IN
Education
Jaipuria Institute of Management, Lucknow
Master of Business Administration (MBA), Marketing Management
1996 — 1998
University of Calcutta
Bachelor of Applied Science (B.A.Sc.), Chemistry
1993 — 1996
Skills
- Project Management
- Vendor Management
- Technology Integration
- Pre-Sales
- Project Governance
- Program Delivery Management
- Contract Negotiation
- Business Innovation
- Business Development
- Cross Functional Team Building
- Requirements Analysis
- Relationship Management
- Sdlc
- Solution Architecture
- Software Project Management
- Business Analysis
- Global Delivery
- Account Management
- Business Process Improvement
- Agile Project Management
- Team Management
- Agile Methodologies
- Management
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