Rishikesh Viswambharan

About Rishikesh Viswambharan

Currently working as a Client Operations Specialist supporting U.S. life insurance operations, I manage policy servicing, operational workflows, and customer-facing issue resolution within a regulated, process-driven environment. My role involves handling complex policy inquiries, ensuring compliance, maintaining documentation accuracy, and contributing to seamless client experience across the policy lifecycle.Prior to this, I gained hands-on experience in Canada as a Property & Auto Claims Adjuster, where I managed 300+ auto and 30+ property claims end-to-end. My responsibilities included liability assessment, reserve setting, subrogation coordination, vendor collaboration, and audit-ready documentation while maintaining strong adherence and customer satisfaction standards.Earlier in my career in India, I worked across HR, talent acquisition, and sales roles, which strengthened my stakeholder management, negotiation, and cross-functional collaboration skills. Recruiting at scale and working in fast-paced environments helped me develop discipline, structure, and people insight that continue to support my operational effectiveness today.With cross-border exposure across claims and insurance operations, I am particularly interested in roles that combine compliance awareness, structured problem-solving, and operational leadership within the insurance and financial services domain.

Experience

1. Client Operation Specialist

   Ethos

   Feb 2026 — Present · Bengaluru, IN

   Support U.S-based life insurance operations for a dedicated client engagement, managing end-to-end policy servicing and operational workflows• Handle complex policy inquiries related to coverage, billing updates, and policy administration while ensuring regulatory and compliance adherence• Maintain accurate documentation and data integrity across multiple internal systems to support audit readiness and service quality• Collaborate with program leadership and cross-functional teams to resolve escalations and improve operational turnaround efficiency• Contribute to process stabilization and structured workflow execution within a growing operations team• Act as a peer resource during training and early ramp-up, supporting knowledge sharing, documentation clarity, and quality-focused servicing standards

Education

• Insurance Institute of Canada

  Chartered Insurance Professional, C11 : Principles and Practice of Insurance

• Insurance Institute of Canada

  Chartered Insurance Professional, C14: Ontario Automobile Insurance - Part 1

• University of Kerala, Thiruvananthapuram

  Bachelor of Technology - BTech, Mechanical Engineering

  2011 — 2015