Rishikesh Pawar

Wireless Consultant @Staples Canada

Etobicoke, ON, CA

Proactively engage walk-in customers who primarily visit for office supplies, technology, or print services, and convert them into wireless sales opportunities.Conduct personalized plan assessments to identify cost-saving opportunities and upsell phones, accessories, and mobile plans from Bell, Virgin Plus, and Lucky Mobile. Build rapport and trust with customers through active listening, needs-based conversations, and product knowledge. Educate customers on current promotions and demonstrate the value of switching or upgrading wireless plans. Maintain knowledge of mobile devices, rate plans, and new product releases to provide accurate and helpful advice. Utilize tools like Statflo to track customer engagement and follow-up opportunities. Collaborate with team members to drive store wireless targets and deliver exceptional customer experiences.

Humber College

Bachelor of Technology - BTech

DAV Public School, Airoli

All India Secondary School Examination (AISSE)