Rishika Bhalla
Support Manager @Enthuse
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WORK HISTORY
Support Manager @Enthuse
Daily management and leadership of the support function with a focus on constant innovation, best-in-class service, and future-ready operations. Overseeing day-to-day delivery whilst shaping the long-term direction of how support evolves within the organisation.Working to build and optimise our workflows and knowledge base within Intercom, whilst also optimising our AI chatbot Capi to ensure he reflects our tone of voice and keeps pace with our products development.Laser focused on what’s next - championing automation, smarter tooling, and scalable systems to create a support experience that’s efficient, intuitive, and genuinely impactful for our users.
EDUCATION
De Montfort University
Bachelor of Arts - BA, Interior Architecture
Lordswood Girls School
High School/Secondary Diplomas and Certificates
Birmingham City University
Master of Arts - MA, Design Management
ABOUT RISHIKA BHALLA
Ambitious change maker, here to contribute to the bigger picture; not only within business, but within the world. Currently Inspiring change and responsibility via Sole Circle UK - a not-for-profit organisation encouraging people to clean up and donate their preloved shoes, working with retailers to create donation hubs within their stores; helping them lean into consumer demand for sustainable innovation, and easing shoe poverty in the UK one Sole at a time with the help of our partner Shoe Aid. Also working in tech-for-good, helping great causes connect with their supporters to raise much-needed funds. Motivated to use my past experiences, to fuel the present moment, and pave the way to a promising future.
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