Rishi Joshi

About Rishi Joshi

Senior Vice President at NatWest with 25+ years of experience in operations management, strategic transformation, and process migration in the BFSI sector. Proven success in leading large-scale transitions, optimizing delivery operations, and enabling cost-efficient growth. Known for aligning operations with business strategy while driving digital enablement and performance improvement. Also experienced in building leadership capabilities and high-performance cultures.

Experience

1. SVP (Head - Operational Effectiveness & Core Banking)

   NatWest

   Mar 2010 — Present

   Established and spearheaded the transformation of the ring-fenced W&G Business Unit (BU) within RBS India, managing a 400+ FTE workforce across Gurgaon, Chennai, and Mumbai. Aligned operational strategies with business objectives while overseeing Retail Banking, Mortgage, Lending, Payments, and Operational E ectiveness, integrating analytics, digital marketing, change management, and technology support services. Forecasted sta ng requirements, aligned hiring strategies with business needs, and managed budgets to ensure operational e ciency. Leveraged AOM (Active Operations Management) to address attrition trends and enhance workforce planning, achieving GBP 175K in annual cost savings through process automation and transformation initiatives. Directed the transfer of 25 processes across Retail Banking, Mortgage, and Lending operations, along with seven Operational Effectiveness processes from RBS centre\'s in India and the UK. Streamlined operations by ensuring seamless transitions, minimizing disruptions, and enhancing service delivery. Ensured adherence to FSA regulations by mapping 7,500 processes on the Blue Works Tool to meet UK banking license requirements. Led ISO, PWC, and FSA audits, implemented RSA and CEC risk mitigation models, and drove ISMS and BCM initiatives to fortify operational resilience. Developed and executed training programs to upskill employees, ensuring readiness for evolving business needs. Identified high-potential talent for succession planning, mitigated key-person risks, and fostered engagement through initiatives like Club Ace, contributing to a high-performance work culture. Drove process improvements, optimized banking operations, and enhanced system stability and security. Focused on cost reduction, quality enhancement, and improved CSAT/VOC metrics, while fostering collaboration between executive management and operational teams to ensure seamless banking services.

Education

• Kendriya Vidyalaya

  Commerce

  1990 — 1995

• Indira Gandhi National Open University

  Post Graduate Diploma in Marketing Managment, International Marketing

  2000 — 2002

• Indira Gandhi National Open University

  Diploma in Managment, Business Administration and Management, General

  1998 — 1999

• Aptech

  Post Graduate Diploma in Sales & Marketing, Marketing/Marketing Management, General

  1997 — 1998

• Shaheed Bhagat Singh College

  Bachelor of Commerce - BCom, Commerce

  1995 — 1998

• Indira Gandhi National Open University

  Post Graduate Diploma in Managment, Business, Management, Marketing, and Related Support Services

  1999 — 2000

• Indira Gandhi National Open University

  Master of Business Administration - MBA, Marketing

  2002 — 2004