Rishi Holani

Experience

1. Product Manager - Conversational Ai

   IDFC FIRST Bank

   Jul 2021 — Present

   Product Manager | Conversational AISenior Manager | Automation & AI Managed end-to-end development of CSR’s Lend-A-Shoulder volunteering platform, from concept through deployment using FlutterFlow, driving engagement, adoption and social responsibility awareness. Acted as an IT strategy liaison; aligned product, tech, & ops via backlog prioritization & program management. Enhanced Corporate credit card balance due journey for employees using an automated fetch and mail system saving employees time and money, reducing manual intervention by 80% and cutting processing time by 60%.Manager | Automation & AI Created a branch-level financial reporting tool adopted across PAN-India branches and integrated in Microsoft teams, boosting accuracy and compliance for over cheques reported daily. Automated reminders and scheduled services enabling the bank to track and clear cheques leading to customer satisfaction. Automated CMDB reconciliation for devices, strengthening compliance and reducing vulnerabilities. Developed SharePoint-Power Automate solutions, and Microsoft Teams apps, improving collaboration by 25%. Launched 30+ RPA solutions using tools like UiPath, Automation anywhere across HR and banking operations, improving productivity, compliance, and employee experience and cross-functional projects success rates. Built the Load balancer backup, certificate expiry, renewal automation features for next gen operations an orchestrator built in-house to automate tedious challenges faced by network ops, database and security teams.Management Trainee | Automation & AI Monitored and analyzed network latency and performance using smokeping, identifying bottlenecks and ensuring reliable uptime for critical services. Automated populating IT Governance dashboard for Internal Audit based on 18 critical views for stakeholders to close observations before they are highlighted by external auditors.

Education

• D.A.V. Public School, Thane

  CBSE

• Indian School of Business

  I-Venture Immersive programme

• Ramrao Adik Institute of Technology

  BE - Bachelor of Engineering