Rishi Chauhan
Customer Support Executive at Startek | Passionate about helping customers and supporting team performance | Skilled in call handling, process guidance, and quality assurance.
- Role
- Customer Support Executive at Startek
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Rishi Chauhan
Customer Support Professional with strong experience in call handling, query resolution, and maintaining high-quality customer experience. Skilled in accuracy, empathy, clear communication, and process compliance. I have handled customer issues across multiple channels while meeting AHT, quality scores, and service-level targets.I am currently strengthening my skills in Quality Management and preparing for QA/SME-level responsibilities such as quality checks, error identification, RCA, process improvement, and ensuring adherence to quality guidelines.I aim to grow into roles like Quality Analyst, SME, or Process Expert where I can utilize my support experience and quality knowledge to improve performance, accuracy, and customer satisfaction.”**
Experience
Customer Support Executive
Aug 2025 — Present · Lucknow, IN
Conducting outbound calls to customers for collecting feedback and service experience.Recording and analyzing customer feedback to improve service quality.Maintaining accurate reports of customer interactions and feedback trends.Ensuring clear, polite, and professional communication with every customer.Enhancing listening skills and building rapport while handling diverse customers.
Education
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor of Arts - BA, Human Resources Management/Personnel Administration, General
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