Rishi Banerjee
Product Support Manager| Leading High-Impact Teams to Deliver Exceptional Service
- Role
- Product Support Manager at Q2
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rishi Banerjee
Experienced Management with a demonstrated history of working in the information…
Experience
Product Support Manager
Jan 2025 — Present · Bangalore Urban, IN
Driving Excellence in Customer Support at Q2 Thrilled to share my journey at Q2, where I lead customer support operations, ensuring a superior customer experience while driving efficiency and innovation. My role involves not just managing support but transforming it into a strategic function that enhances customer satisfaction and operational excellence.Key Responsibilities & Achievements: Building & Leading High-Performance Teams – Driving a customer-first culture by mentoring and coaching teams to deliver best-in-class support. Enhancing Process & Efficiency – Streamlined workflows, implemented process improvements, and optimized resources to reduce case volume & resolution time. Data-driven decision-making – Leveraged analytics to track key support metrics, improve CSAT/NPS, and identify areas for proactive support. Customer Escalation Management – Ensuring quick resolutions with a \"call-first\" approach to strengthen customer relationships and minimize escalations. Cross-Functional Collaboration – Partnering with internal teams to align support strategies with business goals and create seamless customer experiences.
Education
University of Calcutta
Bachelor of Commerce (B.Com.), Accounting and Finance
2009 — 2012
University of Calcutta
Bachelor of Commerce (B.Com.), Accounting and Finance
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.