Rishi Gupta

Product Designer, Digital & Analytics @HCLTech

Product Designer for Digital consulting sub vertical across Media, Energy & Utilities, Financial Services and Ecommerce domain. • Define product roadmap, customer experience and conversion optimization for clients • Built, prune and maintain product backlog, collaborate with business owners & SMEs to gather requirements in the form of user flows, user stories, business process flows and mock-up screens • Conduct design thinking workshops to help define user problems, product value propositions and drive human centered solutions Key Projects Product designer for revamping the mobile app and website for the biggest football club in UK. • Implemented real time stats and live match data on team and player performance. • Elevated fan engagement and time spent on all digital platform by 2x • The platform bagged multiple awards for best data driven experience and fan engagement Built an insurance platform to automate contract submissions and enhance collaboration between clients, partners and brokers during submission lifecycle • Created As-IS journey analysis of a contract submission, identified improvement areas and mapping to target state. • Envisioned real time dashboard of contract submission activity that fulfils users requirement for triage, portfolio management and reporting. Devised a truck driver app and enhanced experience of drivers to perform routine checks efficiently, also providing them with informative performance feedback to avoid downtime. Lead 12 member tech team under Scaled Agile Framework (SAFe) for a global utility company. • Translated business requirements into solution designs • Managed program backlog, collaborated with scrum teams during ART ceremonies, providing story definition, sprint loading, and drafting specific objectives for upcoming features Reimagine customer experience for Banking and Financial services by utilizing open banking APIs across Retail banking, payments, loans and wealth management services