Rishi Ranjan
BFSI - Customer Success- Omnichannel customer Engagement - SaaS - Revenue
- Role
- Sr Customer Success Manager at Exotel
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Rishi Ranjan
Experienced customer success professional, currently engaged in implementation of SaaS based solutions in BFSI domain. The pressure of opening a savings account in all the banks that I manage is immense but I manage it well through my excellent rapport with the key stakeholders! Learning contact centre, generative AI while helping our customers chart out an unmatched customer experience through cloud based contact centre, conversational AI culminating into a superb digital journey. Ping me in case you wish to connect to have a conversation around reducing response time to your customers, utilise your CRM (in-house & otherwise) to pass on the leads, keep a track of them; design digital journeys for all processes thereby optimising cost & increase RoI.
Experience
Sr Customer Success Manager
Jul 2021 — Present · Bengaluru, IN
As part of the BFSI cluster, I currently manage leading banks & NBFCs - helping them enrich their customer experience through our SaaS based offerings. From the reminder calls to your key credit card queries- we help our enterprise customers smoothen the journey, helping them improve their digital journeys. Ensure the money keeps flowing- through timely resolutions, upsells, cross sells and revenue retention. Working closely with Sales team to identify opportunities & work towards their closure.
Education
Institute Of Public Enterprise
Pgdm, Marketing and Hr, A
2011 — 2013
University of Delhi
Bachelors of science, Life Sciences, Second
2007 — 2010
DAV Sr. Sec. Public school, anpara
Bachelor of Science (B.S.)
1999 — 2007
University of Delhi
Bachelor's degree, Second
2007 — 2010
Institute Of Public Enterprise
Master of Business Administration - MBA, Marketing, First
2011 — 2013
Sri Venkateswara College, Delhi University
Bachelor's
2007 — 2010
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