Rishi Pawar

About Rishi Pawar

A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption of Marketing automation platform, in a SaaS company. With 10+ experience in customer facing roles coupled with a Management degree from the top B-school of the country, I have a mindset of continuous improvement and a proven track record of highly-professional customer service in a dynamic, start-up environment.Have won multiple accolades while demonstrating creative problem solving ability especially under pressure when working through customer issues.

Experience

1. Senior Customer Success Manager

   Satisfi Labs

   Aug 2024 — Present

   Senior Customer Success Manager at Satisfilabs, driving client success with our AI-powered Marketing Engine. Expert in omnichannel SaaS solutions including email, WhatsApp, and SMS. Specializing in:AI-driven marketing automationConversational AI and bot technologiesCustomer retention and growth strategiesMulti-channel engagement optimizationLeveraging cutting-edge tech to maximize ROI and transform customer experiences across digital touchpoints.

Education

• Indian Institute of Management, Lucknow

  PGDM, Information Technology, Operations and Marketing

  2013 — 2015

Skills

• Spss
• Strategy
• Market Research
• Analytics
• Business Strategy
• Project Management
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Leadership
• Sas
• Sas E-Miner
• Marketing
• R
• Competitive Analysis
• Data Analysis
• Business Development
• Teamwork
• Team Management
• Marketing Strategy