Rishi Katakia

About Rishi Katakia

A dynamic IT professional with 16 years of experience in: Project Planning & Management.Team Management.Risk Management.Vendor Management.Business Continuity Planning SDLCStakeholder management- Possess sound business domain knowledge as an IT professional in New Business Process in Insurance Segment, Airline industry and Courier and logistics- Adept in managing entire operations; spearheaded management of Data Centre; deft in planning & managing IT Infrastructure setup which includes assessment of hardware/ software requirements, negotiation of purchase & AMC with vendors, installation & configuration of entire IT infrastructure- Extensive qualifications in all aspects of the project life cycle; including initial feasibility analysis, conceptual design, implementation, user training and enhancement- Enterprising leader with skills in mentoring and motivating individuals towards maximizing productivity as well as in forming cohesive team environments

Experience

1. Key Account Director

   Moksa Technologies

   Jan 2020 — Present · Mumbai, IN

   Managing Client Relations: Acting as the single point of contact for customers, including a premier bank in India, overseeing the management of new CX, Call-center and Genesys product related requirements, major projects, and change requests while coordinating with internal teams, vendors, and OEMs- Executing Project Management: Overseeing end-to-end program and project management for both small and large-scale projects, ensuring all phases are executed effectively and efficiently- Growing Account Revenue: Driving account presence and revenue growth, particularly with key accounts including for a leading bank- Leading Sales Initiatives: Spearheading premium client opportunities, gathering requirements, and leading pre-sales, sales, and implementations within the Mumbai region- Innovating Customer Solutions: Introducing innovative ideas that result in chargeable change requests and customer-centric small projects, enhancing service offerings- Supporting Technical Solutions: Providing comprehensive technical support to customers before and after sales, evaluating their needs for upgrades or additional features, and training them on product usage while ensuring timely responses to queries.Projects Undertaken:1. Established work-from-home solutions for a leading banking client\'s Call Center team using the Genesys platform.2. Deployed Genesys Workspace Web Edition to enable outbound agents to take calls on mobile devices, integrating a Banking client\'s applications.3. Revamped the VRM process for the phone-banking setup to improve efficiency.4. Conducted a comprehensive technology refresh and upgrade for a leading Banking client\'s Call Center\'s Genesys set-up.

Education

• Terna Engineering College

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

Skills

• Avaya Technologies
• Avaya
• Vendor Management
• Project Management
• Troubleshooting
• Networking
• Telecommunications
• Switches
• Cisco Technologies
• Team Management